Terms and Conditions

Extra charges will apply for travel outside of London. Flights, transfers, taxis, car hire and petrol fall within this category. Petrol used will be calculated per mile at current market prices. The client shall also be charged for travel time to and from the appointment at £10 per hour.

You will be required to provide suitable accommodation for the team when travelling within the UK or abroad. If your booking is abroad and requires our team to fly please ensure that you have factored into the appointment arrangements enough travel time to deal with any unforeseen delays. We cannot be held responsible for any delays that may occur that are outside of our control.


VAT @ 20% is added to all our services.

A 2.6% handling service fee will be added to your account for payments made by credit card.

Parking in central London and Congestion Charge will be added to your account.

Subsistence (excluding alcohol) will be charged to your account on all trips where team members are staying away from home. Per diems can also be arranged.


Upon approval and confirmation by you of the quotation, payment of cleared funds of 25% of the Fee is required in advance to secure our services.

Our Fee may change if additional services are required but any alteration to the quotation will be agreed with you and time permitting confirmed in writing to you. Any additional requirements that are required on the day will be charged separately.

In respect of any sums which are overdue to us we will charge interest on a daily basis calculated at 4% per day above the prevailing base rate of the Bank of England.

Cancellation Fees

In the event that your event is cancelled or you decide you no longer need our services we operate the following cancellation policy according to how much notice is given. 'Working Days' refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

  • More than 10 working days before the start of our services: No charge

  • Between 5 and 10 days working days before the start of our services: 50% of Fee

  • 5 working days before the start of our services: 100% of Fee